With the arrival of QuickTicket, our new fare payment system, we are providing terms of service for our customers. While many of the changes address the new interactions, we will have with customers through QuickTicket, these updates apply to all interactions you may have with WeGo online.
Below, you will find our full terms of service. By using our services, you agree to be bound by these Terms of Service.
- General Terms
These Terms of Service cover your use of all of WeGo’s electronic services, including services offered through WeGo’s website, QuickTicket management portal, mobile applications (“apps”), and other related electronic services (collectively, “Services”). These Terms of Service form a legal agreement between the customer and WeGo.
By using WeGo’s services (even if you don’t setup a QuickTicket account), you agree to be bound by these Terms of Service.
These Terms of Series apply to all Services. Additional terms apply to specific Services, and those additional terms are described below in Section II (“Specific Service Terms”).
By accessing the Services on any computer, mobile phone, tablet, console, or other devices, or through use of an electronic fare card, you signify that you have read, understand, and agree to be bound by these Terms of Service, whether or not you are a registered Services user. We have the right to change these Terms of Service at any time. We agree to post a notice of the changes in the footer of our websites, and the changes will be effective 30 days after posting such notice to our website. Your continued use of the Services shall be considered your acceptance to the revised Terms of Service. If you do not agree to these Terms of Service, please do not use any of the Services.
The Services are not a forum for public communication and debate, but a means for WeGo to provide information relating to WeGo services, programs, objectives, missions, and projects to the public and its customers.
- Setting up a QuickTicket account
A customer’s account may be created by the individual, by an employer, educational institution, WeGo staff, or another group. If a customer has an account with another group, that group may have its own terms that apply to the customer’s use of their account.
You may need to setup an account before using some of the Services. A customer may create their own account, or an account may be assigned to a customer by an administrator, such as an employer or educational institution. If a customer is using an account assigned to them by an administrator, different or additional terms may apply. An administrator may be able to access or disable a customer’s account.
The customer is responsible for any activity that occurs under their account. Keep an account username, phone pin, and password secure and do not allow anyone else to use them to access the Services. WeGo is not responsible for any loss that results from the unauthorized use of your username and password, with or without a customer’s knowledge.
- Intellectual Property
Our trademarks, service marks, logos and copyrights belong to WeGo and cannot be used without our written permission.
All content included on or through the Services, such as text (including social media posts, schedules, arrival information, fare information), graphics (including maps), designs, logos, presentations, videos, data, instructions, photos, and software (the “Materials”), is the property of WeGo or its licensors. The Materials are protected by copyright, trademark, and other intellectual property laws.
“QuickTicket” and other trademarks, service marks, and logos that we use are property of WeGo. Third-party trademarks that appear in connection with the Services are the property of their respective owners. A customer may not use any of the trademarks displayed in connection with the Services without the express written permission of WeGo and the third party.
- Limited License
We are granting the customer a license to use our Services. This means a customer can’t sell, reverse engineer, circumvent or collect anything about users or our services that isn’t permitted.
WeGo grants a personal, United States, royalty-free, non-assignable, and non-exclusive license to use the Materials provided to the customer by WeGo as part of the Services. When a Service requires or includes downloadable software (such as apps), WeGo grants a personal, United States, royalty-free, non-assignable, and non-exclusive license to download the software onto a personal mobile device. These licenses are for the sole purpose of enjoying the Services and are subject to the license restrictions below.
Unless laws prohibit these restrictions or a customer have our written permission, a customer may not:
- Copy, modify, distribute, sell, or lease any part of our Services or included software;
- Reverse engineer or attempt to extract the source code of our software;
- Download, print, copy, distribute, or otherwise use Materials for commercial purposes, including commercial publication, sale, or personal gain;
- Use any manual process or robot, spider, scraper, or other automated means to collect information or Materials from the Services or from users of the Services;
- Circumvent any of the technical limitations of the Services or interfere with the Services, including by preventing access to or use of the Services by our other users;
- Change or remove any copyright, trademark, or other proprietary notices, including, without limitation, attribution information, credits, and copyright notices that have been placed on or near the Materials; or
Impersonate any person or entity or misrepresent yourself or your entity in connection with the Services, or attempt to use another user’s account without the user’s permission.
- Third-Party Services
The Services may contain links to websites, applications, or other products or services operated by other companies (“Third-Party Services”). WeGo is not responsible for third-party websites or services.
All decisions as to the placement of links to external sites or pages from the Services will be made by WeGo in its sole discretion. WeGo is not responsible for and does not endorse the content of any third-party website or service. Third-party websites are governed by the separate terms and privacy practices of such third parties. You access such Third-Party Services at your own risk. In the case of third-party apps, we list or link to them merely as a convenience to our users, and WeGo does not sponsor or endorse these apps. We expressly disclaim any liability for these Third-Party Services.
- User Content
If you submit any content or feedback to WeGo, the customer gives WeGo the right to publicly display that feedback. The customer represents and warrants that their user content does not and will not violate these Terms of Service or the rights of any third party, including infringing or misappropriating any third-party intellectual property and publicity rights or violating the privacy rights of another person. The customer is solely responsible for their user content. We have no liability for content supplied by a customer or other users.
If a customer submits or posts any creative suggestions, proposals, or ideas about our products and services, the customer agrees that such submissions will be automatically treated as non-confidential and non-proprietary. We may use a customer’s feedback without any obligation or credit to them.
- User Content Is Not Prescreened
We do not prescreen content posted by users and cannot guarantee the Services or user content will be free from content that is inaccurate, deceptive, offensive, defamatory, unlawful, or otherwise objectionable. You acknowledge that we are acting only as a passive channel for such distribution. We have no liability relating to any user content or activities of users through the Services. Even in the event we choose to monitor any user content, we assume no responsibility for, or any obligation to monitor or remove such user content. If you have concerns about any content posted by another user, please contact us at: WeGoTransit@nashville.gov
- Links to Our Website
WeGo permits links from other websites in accordance with the following conditions:
- The appearance, position, and other aspects of the link may not be such as to damage or dilute the goodwill associated with WeGo’s name and trademarks or be displayed in any manner that is likely to cause confusion among the public or disparage or discredit WeGo;
- The appearance, position, and other attributes of the link may not create the false impression that an organization or entity is sponsored by, affiliated with, or associated with WeGo or that views expressed on the website are those of WeGo. WeGo reserves the right to require that the linking website include a notice stating that it is an unofficial website and is not endorsed by, sponsored by, or affiliated with WeGo and that any views expressed on the website are not those of WeGo.
We reserve the right in our sole discretion to (i) suspend or terminate a QuickTicket account, (ii) delete any or all of user content, (iii) restrict use of all or any part of the Services, and (iv) modify or discontinue any part of the Services, for any or no reason, without notice, and without liability to a customer or anyone else. We also reserve the right to block users from accessing the Services by using any technology available, such as blocking certain IP addresses or device numbers. Any accounts suspended may petition WeGo for reinstatement on a case-by-case basis.
If a QuickTicket card is terminated within five (5) years after card purchase or value was added to a card, then the unused balance on the card will be refunded to the customer.
- Your Representations and Warranties
The customer represents and warrants that: (i) they are 18 years of age or older; (ii) they have provided accurate and current information about themselves; (iii) they are eligible to use the Services and have the right and power to enter into these Terms of Service; (iv) they will comply with all federal, state, and local laws; (v) they will not use the Services, directly or indirectly, for any fraudulent undertaking or in any manner that interferes with the operation of the Services; and (vi) they will comply with these Terms of Service.
- Warranty Disclaimer
These sections limit our liability. This includes a legal warranty disclaimer, limitation on our liability, and an indemnity clause. The customer should review these limitations.
Although WeGo strives to provide Materials that are both useful and accurate, the nature of the data and other information available through the Services is subject to frequent change. Accordingly, the Materials may not always be up-to-date, accurate, or complete.
The Services and Materials are provided “as is,” “as available,” and without warranties of any kind. Customers use the Services and Materials at their own sole risk. To the fullest extent permitted by law, we disclaim all warranties of any kind, whether express, implied, or statutory, including, without limitation, implied warranties of title, quality, performance, merchantability, fitness for a particular purpose, accuracy, and non-infringement, as well as warranties implied from a course of dealing or course of performance. WeGo does not warrant that the Services or Materials will be continuous, prompt, secure, or error-free. WeGo assumes no liability for any errors or omissions, including the inaccuracy of content or for any damages or losses that a customer or any third party may incur as a result of the unavailability of the Services. WeGo assumes no responsibility, and shall not be liable for, any damages to a customer’s equipment, devices, or other property arising from their use of the Services.
- Limitation of Liability; Limitation of Damages
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WeGo AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SERVICES PROVIDERS, AND LICENSORS SHALL NOT BE LIABLE TO A CUSTOMER OR ANYONE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOST PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (REGARDLESS OF WHETHER WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES), HOWEVER, CAUSED, WHETHER BASED ON OR UPON CONTRACT, NEGLIGENCE, STRICT LIABILITY IN TORT, WARRANTY, OR ANY OTHER LEGAL THEORY, ARISING OUT OF OR RELATED TO (i) THE USE OR THE INABILITY TO USE THE SERVICES OR ANY ERRORS, OMISSIONS, OR INACCURACIES IN ANY MATERIALS AVAILABLE THROUGH THE SERVICES; (ii) THE CONDUCT OF OTHER USERS OR THIRD PARTIES; (iii) THE PERFORMANCE OF THE PRODUCTS AND SERVICES PURCHASED THROUGH THE SERVICES; (iv) UNAUTHORIZED ACCESS TO OR ALTERATION OF CUSTOMER DATA, CONTENT, OR PERSONAL INFORMATION; (v) ANY BUGS VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE SERVICES; (vi) OR ANY OTHER MATTER RELATING TO THE SERVICES OR ANY PRODUCTS OR SERVICES MADE AVAILABLE THROUGH THE SERVICES.
IN NO EVENT SHALL WeGo’S TOTAL LIABILITY TO THE CUSTOMER IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED $500.
The customer agrees to defend, indemnify, and hold harmless WeGo and its officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to a customer’s violation of these Terms of Service or their use of the Services, including, without limitation, a customer’s user content or any use of the Materials other than as expressly authorized in these Terms of Service.
- Electronic Communications
By using the Services, a customer agrees to receive certain electronic communications from us, whether through the Services or by email. If a customer signs up for service updates, they agree that we may send them email message updates. A customer may unsubscribe or opt out from certain communications at any time by clicking the appropriate link in the communication. A customer agrees that any notice, agreement, disclosure, or other communication that we send electronically will satisfy any legal communication requirements, including that such communications be in writing. All calls, emails, and other communications between a customer and WeGo may be recorded and stored. All such communications from a customer shall be treated as user content hereunder.
- Specific Service Terms
QuickTicket lets a customer pay for their fare on WeGo local fixed-routes buses, regional fixed-route buses, the Star regional commuter train, and paratransit services.
- QuickTicket Fare System
- Account Setup
If you purchase a QuickTicket card at a retail location, no account setup is required to redeem the fare or check the balance of the card. However, in order to access and use certain functions of QuickTicket mobile app, a customer will need to setup an account. A customer may also setup an account through the QuickTicket website at QuickTicketTN.com. Account setup is required if a customer wishes to (i) reload value on their card online or through the mobile app, (ii) protect their card’s balance against loss or theft, (iii) manage their account, or (iv) automatically reload fare and passes.
If a customer chooses to register their QuickTicket card (including cards provided to them by your employer, an educational institution, or other entity), the card’s serial number will be linked to their account.
These are details about some of the different options for adding money onto your QuickTicket card, including automatic reload.
- Loading Value
A customer may purchase QuickTicket reloadable cards–and add value to the cards–at supermarkets, convenience stores, pharmacies, and other retailers. A customer selects the amount of value to load, which must be an amount between $5.00 and $500.00. After initial purchase, customers with accounts set up may load additional value via the QuickTicket website or app. Anyone may load additional value by visiting WeGo Central’s Customer Information Window located at 400 Dr. Martin L. King, Jr. Boulevard in downtown Nashville or at one of our many ticket vending machines at Central and at rail stations.
QuickTicket cards are not, and do not represent, “accounts” or “deposits” and QuickTicket cards are not “money.” They simply represent a prepaid transportation fare. A customer may not redeem QuickTicket cards for money or any product or service other than the applicable Services.
AFTER FIVE (5) YEARS OF NON-USE, A CUSTOMER’S QUICKTICKET CARD WILL AUTOMATICALLY EXPIRE, AND THE UNUSED BALANCE WILL BE REMOVED AND RETAINED BY WEGO. FOR PURPOSES OF THESE TERMS, “USE” OF A QUICKTICKET CARD INCLUDES PURCHASING, REDEEMING OR ADDING VALUE TO THE CARD.
SALES OF QUICKTICKET CARDS AND ANY VALUE LOADED ONTO A QUICKTICKET CARD ARE FINAL AND NON-REFUNDABLE.
- Automatic Reloading
A customer may choose to enable automatic reloading of value to their QuickTicket card by logging into their account, specifying the value to add when the account balance drops below a defined threshold. If a customer enables automatic reloading, they authorize WeGo to automatically charge their preferred payment method the amount that they have selected on the schedule they have selected. A customer may opt out of automatic reloading at any time by changing their account preferences.
- Redeeming Electronic Fares on WeGo Buses and Trains
A customer can find card readers on board WeGo buses and at WeGo Star rail stations. To redeem a fare, a customer must tap or scan their QuickTicket card, smartphone mobile app, or organizational identification card at the card reader. Customers must tap their card or scan the app every time they board a transportation vehicle.
QuickTicket fare media (including reloadable cards, the mobile app, and non-reloadable tickets) are non-transferrable and may not be shared between multiple individuals. Only one person is permitted to ride using any given QuickTicket media. WeGo reserves the right to disable the fare media of any individual found violating this Term of Use.
If a customer loses their QuickTicket card and they have an account set up, let us know right away to protect their balance. The balance on cards not associated with an account are not protected.
- Redeeming Electronic Fares on WeGo Access Paratransit
To use QuickTicket to pay for trips on Access, an Access customer must first link the QuickTicket card number to the Access Customer’s ID number. This can be done online through the QuickTicket web portal, in-person at WeGo Central’s Customer Information Window, or by calling customer care. Once this is complete, every time an Access trip is booked with WeGo, the appropriate fare is automatically deducted from the customer’s QuickTicket account. If the customer does not take the trip for any reason (including no-shows), the QuickTicket account will be issued a credit returning the fare to the customer.
Please note that QuickTicket is not currently supported for the Access-on-Demand premium service for Access-eligible customers, as trips on this program are booked and paid for directly through the customer’s provider of choice. Customers may set up recurring payment accounts directly with a given provider independent of the QuickTicket system.
- Lost, Stolen and Damaged Cards
WeGo expects the customer to take reasonable precautions to protect against lost, stolen, or damaged cards. However, we recognize that accidents happen. If a customer has set up an account for their QuickTicket card, they can report their card lost, stolen, or damaged and then WeGo can transfer their balance from the lost card to a new card a customer purchases. QuickTicket cards not associated with an account do not have balance protection.
- Your Responsibilities
The customer is solely responsible at all times for proper redemption of fares and maintaining proof of fare payment in accordance with the rules of WeGo Public Transit. A customer will be subject to penalties, including, but not limited to, citation and exclusion, for failure to exhibit proof of fare payment.
- Online Sales of Reloadable cards and Non-reloadable tickets
If a customer purchases and orders non-reloadable tickets online, there will be a shipping and handling charge added to their order. This value will be reflected in the orders total and may change depending on the quantity of tickets purchased. Tickets are sent via U.S. Postal Service.
The specific terms below apply to WeGo’s online sales QuickTicket reloadable cards or non-reloadable tickets.
- Shipping Time
Please allow 10 business days for delivery.
- Pick-Up Orders
Please allow 48 hours for processing when ordering QuickTicket reloadable cards or non-reloadable tickets online to be picked up at WeGo Central, 400 Dr. Martin L. King, Jr. Boulevard.
- No Refunds
Fares are non-refundable.
IF ANY PROVISION OF THESE TERMS IS FOUND TO BE INVALID OR UNENFORCEABLE, THEN SUCH PROVISION WILL BE INEFFECTIVE TO THE EXTENT REQUIRED FOR THE REMAINDER OF THESE TERMS TO BE ENFORCEABLE.