Frequently Asked Questions
What is QuickTicket?
QuickTicket is WeGo Public Transit’s new, seamless payment system. It allows riders to pay for their fare using a reloadable card, smartphone app, or a non-reloadable ticket on all WeGo routes, services, and vehicles.
Basically, there are more payment options with QuickTicket. You’ll have more choices for how to scan your way onto the bus and how you pay for your fare. We also offer ways for you to protect your money in case you lose your card or phone.
Where can I get a QuickTicket?
You can download the QuickTicket by WeGo app and create a virtual card or visit the Get a Card link above for retail locations to purchase a reloadable card.
How do I use QuickTicket?
If you have the reloadable card, you will need to tap your card on the front of the QT Box seen below when boarding a bus or prior to boarding the train. The screen will show if the tap is successful, your pass expiration date and if you are low on funds. If you are using the QuickTicket by WeGo app, you will navigate to the user screen to pull up your QR code to scan under the QT Box
How does this work?
There are a few different components to QuickTicket.
Your account: Some riders may choose to create a QuickTicket account. This account allows riders to manage multiple cards online (good for families of multiple riders), purchase passes on the app or online, and protect their purchases in case a phone or reloadable card gets lost or stolen. You do not need an account to use QuickTicket, but it is highly encouraged.
Reloadable card: This is a plastic, reloadable card that riders can use to board any WeGo service. Riders will be able to keep stored value and multiple passes on this card and reload it with new passes/money as they use the card. The reloadable card can be used without an account.
Smartphone app: The QuickTicket by WeGo app will allow riders to scan a QR code on their phone instead of tapping a card while boarding WeGo services and purchase passes through the app.
Online Portal: This is an access point for riders who choose to create a QuickTicket account. Riders may check their balance, manage their cards/app, purchase passes, and add money to cards/apps.
For more information about each of these items, see the corresponding sections below.
Can I share my QuickTicket with a friend or family member?
No. Everyone must have their own QuickTicket.
What is the benefit of an occasional rider using QuickTicket?
With QuickTicket, you only need to add what you need, when you need, and where you want.
Can I use QuickTicket on all WeGo services?
QuickTicket is available on all local and regional bus and train services.
Can I punch a hole in my QuickTicket to put on a lanyard?
No. Cracks and holes will cause your QuickTicket to no longer work. You will be required to purchase a new card.
How does QuickTicket accommodate customers with visual or hearing impairments?
QuickTicket meets ADA guidelines with features such as Braille and text to speech at our QuickTicket Vending Machines.
I do not speak or read English. How can I use QuickTicket?
Our QuickTicket Vending Machines are able to be converted to Spanish text and speech. For other language assistance, please contact our Customer Care team.
Have the types of passes changed?
For the most part, no. WeGo Star riders will now have the option to purchase a 31-Day pass instead of a monthly pass. All other pass types will remain the same. The only thing really changing is how you pay.
Can I use the mobile app or reloadable card for local and regional WeGo services?
Yes. You’ll still need to buy separate passes for each kind of service, but because all your passes will be stored in the same place, you can use your card/app for all WeGo services.
Can I still get a free transfer?
Yes. If you pay for your ride using QuickTicket, you’ll be able to ride free for the next two hours. You’ll still need to scan your card/app when you get on the bus, but you won’t be charged for another ride. If you are using a 20-Ride Local, it is already set with 20, two-hour passes.
If money is added to my virtual card, will the funds be available on my reloadable card?
No. The virtual and physical card are not linked. You should choose one or the other. Customer Care can assist with transferring passes and closing one of the accounts.
Will my funds and passes expire?
Passes expire two years after purchase if they go unused. Your account, your reloadable card, and your app can also go dormant if they go unused. See our “Using Your Reloadable Card” section for more information.
When using a credit card, where is the receipt that shows it was paid for with my credit card?
Once your order is complete, you will receive an email with the details of your purchase. You can also check your order history under the Administration screen. WeGo does not store credit card information.
What if I have questions?
You can access videos on our YouTube channel by clicking the link below. You can also submit a ticket to our Customer Care team.
What if I use discounted fares?
Riders who are eligible for discounted fares need to fill out a Discounted QuickTicket Card application and return it to the Information Window at WeGo Central. For information about eligibility, visit WeGoTransit.com.
How does this work if I use Access or Access on Demand?
As of April 2022, QuickTicket is not available for use for Access or Access on Demand service.
What does it mean to create an account?
When you create a QuickTicket account, we’ll ask you a few questions about yourself (name and email address) to associate to your card number or app. If you lose your card or phone, we’ll be able to transfer your unused passes or funds to your new phone/card. The account also allows you to manage multiple cards.
Do I have to set up an account to have my passes/funds protected?
No. If you have a reloadable card and don’t want to set up an account, you can call 615-862-5950 to put your information on file with our Customer Care department. If you use a smartphone app, you’ll automatically create an account. If you use nonreloadable tickets, you will not be able to protect your passes.
How do I create an account online?
Click “Log In” at the top right corner of the QuickTicketTN.com website and click “Register” at the bottom of the drop-down menu. From there, you’ll just answer a few questions from us and confirm your email address, sometimes this email may end up in a Spam folder. Our email address will say QuickTicket by WeGo.
Balance Transfer Card to Card
Both cards need to be under your account to transfer value from one card to another. Log in to QuickTicketTN.com. Select “Transfer QuickTicket Card Balance” on the left side. Select card transferring from “Old Card.” Select card transferring to “New Card.”
Where can I get a reloadable card?
You can get your reloadable QuickTicket card at the Information Window at WeGo Central, retail providers, or at ticket vending machine at WeGo Central or any outlying WeGo Star Station.
How much does the card cost?
Reloadable cards are $3 to purchase or replace. However, if you set up an account linked to your card, the initial $3 will be credited back into your account as a welcome gift to use on future trips.
When I purchase a reloadable card, is there money or a pass already on it?
No. You will need to purchase a pass or add money to your account. The $3 you pay to purchase the card is to pay for the card itself.
Can I get my card mailed to me?
Yes. If you purchase a new reloadable QuickTicket card online, you will have the option to have it mailed to you. Shipping currently is set at $5.
Where can I add passes/money to my account?
You can add passes/money to your account by:
- Using the online portal;
- Visiting our Information Window at WeGo Central;
- Using ticket vending machines at Central or any outlying station; or,
- Visiting one of our retail partners (loading of money only)
What is a retail provider?
Retail providers are businesses, like grocery stores and gas stations, that sell reloadable QuickTicket cards just like they do with gift cards. Riders will also be able to reload stored value onto their cards at these locations. Our list of retailers will change over time, so be sure to check back periodically for updates on the list.
Do I have to load a specific amount into my account each time?
No. Though the maximum you can have on your card is $500. The minimum amount changes based on where you put money on your card.
If you’re uploading money online, through the app, or at a third-party retailer, the minimum amount is $5. If you’re uploading money at a ticket vending machine or at the Information Window at WeGo Central, the minimum amount is $1.
Where can I check my balance?
You may check your account balance on the QuickTicket App, through the Online Portal, at the Information Window at WeGo Central, or on ticket vending machines.
Which pass gets used first if I have money and passes in my account?
If you have passes and money in your account, the QuickTicket app or mobile app will automatically select the correct money or pass to activate to maximize your cost savings. Passes will be used in this order:
- 31-Day pass
- 7-Day pass
- All-Day pass
- Money you have on your card
How does the virtual card (app) or physical card work?
Using stored value, WeGo Local riders will never be charged more than an All-Day Pass in a day or more than a monthly pass in a calendar month.
Is there an expiration date for the card?
No. However, if you don’t use your card or account for two years, the card will become dormant. You will need to call Customer Care to reactivate it.
What do I do with the reloadable card when I want to ride a bus?
When you board the bus, look for the validator on your right. Tap your reloadable card on the validator just below the information screen to board the bus.
What do I do with the reloadable card when I want to ride a train?
Before you board the train, look for a validator on the platform. Tap your card on validator just below the information screen to board the train.
Where can I download the app?
You can download the QuickTicket app from the App Store, Google Play, or wherever you get your apps.
Can I buy passes or add money through the app?
Yes. Passes and money can easily be added to your account from the QuickTicket app.
Can I let other people log into my account from their phones?
No. Your account is specific to your phone. It isn’t possible to login from a different device. However, you can manage your app from an online account. You just need your phone to ride.
What happens if I lose my phone?
If you lose your phone, download the app on your new phone, sign into your account, and select transfer existing account.
Transferring Account from Old Phone to New Phone
Log in to QuickTicket by WeGo app. On the “Use” screen, select “Transfer Existing Virtual Card.” Click “Continue” on the popup window. Select your “Virtual Card” in the dropdown menu. Select “Transfer Virtual Card to Device.”
Why should I set up an account?
Setting up an account provides the highest level of security for the money you load on your card. Without an account, you won’t be able to reclaim funds or get your money back if your card is lost or stolen.
How do I know my money is protected?
QuickTicket security is reinforced by securities and protections of a third-party banking company that handles all transactions and stores your account information. Your personal financial information is not available to our employees.
Can I keep my reloadable QuickTicket card in my wallet?
Yes. Reloadable cards will not demagnetize if next to another card or your phone.
What if my card is lost/stolen/needs to be replaced?
Report the card lost or stolen by going into your account and blocking the card from future use. Once you purchase a new card, call 615-862-5950 to have your account transferred.